Terms of service

General Terms and Conditions (GTC)
Last updated: 17 August 2026

SOLARVIC PLUS GmbH
Leopold-Böhm-Strasse 5/434, 1030 Vienna, Austria
Phone: +43 720 704 330 / Web: www.solarvic.at / E-mail: info@solarvic.at
VAT ID: ATU78909558 / Commercial register: FN 594831b, Vienna Commercial Court

This English version is a courtesy translation. In the event of any discrepancy, the German version of these Terms and Conditions shall prevail.

1. Scope

1.1. These terms and conditions apply between us (SOLARVIC PLUS GmbH) and natural and legal persons (referred to as "customer") for the transaction concerned and, in relation to business customers, also for all future transactions, even if no express reference is made to them in individual cases, in particular in the case of future supplementary or follow-up orders.
1.2. The version of these GTC current at the time the contract is concluded applies pursuant to point 1.1, available on our website (www.solarvic.at).
1.3. We contract exclusively on the basis of our GTC.
1.4. Terms and conditions of the customer, or amendments or additions to our GTC, require our express consent – in writing in relation to business customers – in order to be effective.
1.5. Terms and conditions of the customer are not recognised even if we do not expressly object to them after receipt.
1.6. Verbal side agreements only become legally effective and valid upon our written confirmation to the customer.

2. Offer / conclusion of contract

2.1. Our offers are non-binding.
2.2. Verbal promises, assurances and guarantees on our part, as well as agreements deviating from these GTC in connection with the conclusion of the contract, are not binding on us unless expressly confirmed by us in writing.
2.3. Information about our products and services contained in catalogues, price lists, brochures, advertisements at trade fair stands, circulars, promotional mailings or other media (information material) which is not attributable to us must be disclosed to us by the customer, insofar as the customer bases their decision to place an order on such information. In that case we can comment on its accuracy. If the customer breaches this duty, such information is non-binding unless it has been expressly declared – in writing in relation to business customers – to form part of the contract.
2.4. Cost estimates are prepared without warranty and are subject to a charge. Consumers are informed of the charge before the cost estimate is prepared. If an order is placed covering all services included in the cost estimate, the fee for the cost estimate is credited against the relevant invoice.
2.5. Where a contract comes into existence, it is legally effective with SOLARVIC PLUS GmbH, established at Leopold-Böhm-Strasse 5/434, 1030 Vienna. The presentation of our products in the online shop, in catalogues, price lists and other media does not constitute a legally binding offer, but a non-binding invitation to the customer to submit an offer. By submitting an order in the online shop, the customer makes a binding offer to purchase the goods ordered.
2.6. The order confirmation sent automatically upon receipt of the order (acknowledgement of receipt) merely documents that the order has reached us and does not constitute acceptance of the offer. A contract only comes into existence when we accept the order by means of a separate order or dispatch confirmation, or when we deliver or provide the goods ordered or perform the service. Until then we are entitled to refuse acceptance of the order without giving reasons. Payments already made will be refunded without delay in such a case. Upon conclusion of the contract, the customer accepts the GTC of SOLARVIC PLUS GmbH valid at that time in full as part of the contract.
2.7. Our obligation to deliver is subject to correct and timely supply by our own suppliers. This applies only where we have concluded a congruent covering transaction and the failure to supply is not attributable to us. The customer will be informed of unavailability without delay. Payments already made will be refunded without delay in such a case.
2.8. Product images, illustrations and symbolic photos in the online shop and in advertising material serve as illustration and may differ from the actual product (e.g. colour, frame design, accessories shown alongside). Customary and technically required changes by manufacturers remain reserved insofar as they are reasonable for the customer and do not impair the agreed function.

3. Prices

3.1. Price information is generally not to be understood as a lump-sum price.
3.2. For services ordered by the customer which are not covered by the original order, there is an entitlement to reasonable and customary remuneration.
3.3. In relation to business customers, prices are exclusive of the applicable statutory value added tax and ex works. In relation to consumers, prices in the online shop are shown including value added tax. Packaging, transport, loading and shipping costs as well as customs duties and insurance are borne by the business customer. In relation to consumers, such costs are only charged if they were disclosed before conclusion of the contract (see point 23) or individually negotiated. We are only obliged to take back packaging where expressly agreed.
3.4. The customer is responsible for arranging the proper and environmentally sound disposal of old material. If we are separately instructed to do so, the customer must additionally remunerate this to the agreed extent or, in the absence of a fee agreement, reasonably.
3.5. If the customer does not enable delivery including parking within a distance of no more than 100 m, the additional effort must be compensated by a price surcharge of EUR 100.00 (net) per commenced kilometre. Likewise, a surcharge of EUR 150.00 applies to all indoor services for each floor to be negotiated for which no usable lift is available to transport all contractual services. In relation to consumers, these surcharges only apply if they were informed of them before conclusion of the contract.
3.6. We are entitled on our own initiative, and obliged upon request by the customer, to adjust the contractually agreed fees if changes of at least 5 % have occurred since conclusion of the contract in respect of (a) labour costs due to legislation, ordinance, collective agreement or works agreements, or (b) other cost factors necessary for performance, such as material costs, due to recommendations of the joint commissions or changes in national or world market prices for raw materials, changes in relevant exchange rates, etc. The adjustment is made to the extent to which the actual production costs at the time of conclusion of the contract change compared with those at the time of actual performance, provided we are not in default.
3.7. For continuing obligations, the fee is agreed to be index-linked to the Austrian CPI 2010 (VPI 2010), with the fees being adjusted accordingly. The month in which the contract was concluded is used as the base.
3.8. Pipes laid in curves are measured on the outer curve. Fittings and built-in components are included in the pipe measurement but invoiced separately. Interruptions of up to 1 metre are disregarded.
3.9. Where billing is based on measurements and a joint determination of measurements has been agreed, a customer who fails to attend despite timely invitation must prove that the measurements determined were not correctly established.
3.10. Price indications of EUR 0.00 in the online shop serve exclusively for quotation purposes. No item actually costs EUR 0.00. No contract is concluded at a price of EUR 0.00.
3.11. Obvious errors as well as printing, typesetting, calculation and transmission errors in offers, order confirmations, invoices, advertising material or in the online shop – in particular obviously incorrect prices, product data or descriptions, for example as a result of interface, system or display errors – are not binding on us and entitle us to correct them or to challenge a contract already concluded. In such a case, payments already made will be refunded without delay. The customer has no further claims unless we are guilty of intent or gross negligence.

4. Goods provided by the customer

4.1. If devices or other materials are provided by the customer, we are entitled to charge the customer a surcharge of 10 % of the value of the devices or material provided.
4.2. Such items provided by the customer are not subject to warranty. The quality and operational readiness of items provided is the customer's responsibility.

5. Payment

5.1. One third of the total fee is payable at the time the contract is concluded, a further third when performance begins and the remaining amount upon complete performance. For orders of goods, the amount shown on the invoice is due immediately. The customer is obliged to settle the invoice amount within 7 days of receipt of the goods unless a different payment term is stated on the invoice.
5.2. Any right to a cash discount must be expressly agreed in writing, in particular in relation to customers who are entrepreneurs.
5.3. Payment allocations made by the customer on transfer documents are not binding on us.
5.4. In relation to entrepreneurs as customers, we are entitled under section 456 of the Austrian Commercial Code (UGB) to charge 9.2 percentage points above the base rate in the event of culpable default in payment. In relation to consumers, statutory default interest of 4 % applies (section 1000 of the Austrian Civil Code, ABGB).
5.5. The right to assert further damage caused by default remains unaffected.
5.6. If the business customer is in default of payment under other contractual relationships existing with us, we are entitled to suspend performance of our obligations under this contract until the customer has performed.
5.7. We are then also entitled to call due all claims for services already rendered arising from the ongoing business relationship with the customer. In relation to consumers this applies only where an outstanding payment has been due for at least six weeks and we have unsuccessfully sent a reminder threatening this consequence and setting a grace period of at least two weeks.
5.8. The customer is only entitled to set off claims where counterclaims have been established by a court or acknowledged by us. Consumers are also entitled to set off where counterclaims are legally connected with the customer's payment obligation, and in the event of our insolvency.
5.9. If the payment deadline is exceeded, granted allowances (discounts, deductions, etc.) lapse and are added to the invoice.
5.10. In the event of default in payment, the customer undertakes to reimburse us for the necessary and appropriate costs of collection (reminder costs, debt collection charges, legal fees, etc.). In particular, in the event of culpable default in payment, the customer undertakes to pay reminder charges of EUR 5.00 per reminder, insofar as this is reasonably proportionate to the claim being pursued.
5.11. If, after conclusion of the contract, we become aware of circumstances giving rise to justified doubts about the solvency or creditworthiness of the business customer, we are entitled to render outstanding deliveries and services only against advance payment or security.

6. Credit check

6.1. The customer expressly consents to their data being transmitted, solely for the purpose of creditor protection, to the state-privileged creditor protection associations Alpenländischer Kreditorenverband (AKV), Österreichischer Verband Creditreform (ÖVC), Insolvenzschutzverband für Arbeitnehmer oder Arbeitnehmerinnen (ISA) and Kreditschutzverband von 1870 (KSV1870).

7. Customer's duties to cooperate

7.1. Our obligation to perform begins at the earliest once the customer has created all structural, technical and legal conditions for performance which were described in the contract or in information provided to the customer before conclusion of the contract, or which the customer must have known on the basis of relevant expertise or experience.
7.2. In particular, before performance begins the customer must provide, unprompted, the necessary information on the location of concealed electricity, gas and water lines or similar installations, escape routes, other structural obstacles, other possible sources of interference or danger, as well as the required structural data and any planned changes in this respect.
7.3. Order-specific details of the necessary information can be requested from us.
7.4. If the customer fails to comply with this duty to cooperate, our performance is not defective – exclusively with regard to the performance capability not fully achieved as a result of incorrect customer information.
7.5. The customer must obtain the necessary third-party approvals as well as notifications and permits from authorities (e.g. registration of electricity supply) at their own expense. We point these out when the contract is concluded, unless the customer has waived this or the business customer must have had such knowledge on the basis of training or experience.
7.6. The quantities of energy and water required for performance, including trial operation, must be provided by the customer at their own expense.
7.7. The customer is likewise liable for ensuring that technical installations such as supply lines, cabling, networks and the like are in technically perfect and operational condition and are compatible with the works or purchased items to be produced by us.
7.8. We are entitled, but not obliged, to inspect these installations for a separate fee.
7.9. The customer must grant us immediate access to all locations necessary for the performance of the order. We reserve the right to charge the customer for expenses incurred as a result of non-compliance.
7.10. For the duration of performance, the customer must provide us free of charge with a WC with washing facilities and lockable rooms for workers to rest in and for the storage of tools and materials.

8. Performance

8.1. The handover of the products ordered takes place either by making them available for collection by the customer at our business premises or by dispatch. Services rendered are performed at the previously agreed place of performance.
8.2. We are only obliged to take account of subsequent requests by the customer for changes and extensions where these are technically necessary in order to achieve the purpose of the contract.
8.3. Minor changes to our performance which are objectively justified and reasonable for the business customer are deemed approved in advance. In relation to consumers, this right only exists where individually negotiated.
8.4. If, after the order has been placed, the order is amended or supplemented for whatever reason, the delivery/performance period is extended by a reasonable period. Liability for delays arising from this extension is excluded.
8.5. If, after conclusion of the contract, the customer requests performance within a shorter period, this constitutes an amendment to the contract. This may make overtime necessary and/or cause additional costs through accelerated procurement of materials, and the fee increases reasonably in proportion to the necessary additional effort.
8.6. Partial deliveries and services which are objectively justified (e.g. by system size, construction progress, etc.) are permitted and may be invoiced separately.

9. Performance periods and dates

9.1. Periods and dates are postponed in the event of force majeure, strike, unforeseeable delay by our suppliers not caused by us, or other comparable events outside our sphere of influence (e.g. bad weather), by the period during which the relevant event continues. This does not affect the customer's right to withdraw from the contract in the case of delays which make adherence to the contract unreasonable.
9.2. If the start of performance or performance itself is delayed or interrupted by circumstances attributable to the customer, in particular due to breach of the duties to cooperate under point 7 of these GTC, performance periods are extended accordingly and agreed completion dates are postponed accordingly.
9.3. We are entitled to charge 4 % of the invoice amount per commenced month of delay for the resulting necessary storage of materials, devices and the like on our premises, whereby the customer's obligation to pay and duty to accept remain unaffected.
9.4. In relation to business customers, delivery and completion dates are only binding if compliance with them has been confirmed in writing.
9.5. If we are in default of performance, the customer is entitled to withdraw from the contract after setting a reasonable grace period. The grace period must be set in writing (by business customers by registered letter) with simultaneous notice of withdrawal.

10. Note on limitation of the scope of services

10.1. In the course of installation and repair work, damage may occur (a) to existing (pipe) lines and devices as a result of non-recognisable (in particular structural) conditions or material defects in the existing stock, (b) during chiselling work in unbonded masonry. We are only responsible for such damage where we caused it culpably.
10.2. Temporary repairs have only very limited durability appropriate to the circumstances.
10.3. In the case of a temporary repair, the customer must promptly arrange a professional repair.

11. Passing of risk

11.1. With regard to the passing of risk when goods are sent to a consumer, the risk only passes to the consumer once the goods are handed over to the consumer or to a third party designated by them who is not the carrier. However, if the consumer has concluded the transport contract independently without using an option offered by us, the risk passes to the consumer upon handover of the goods to the carrier, pursuant to section 7b of the Austrian Consumer Protection Act (KSchG).
11.2. Risk passes to the business customer as soon as we make the purchased item, the material or the work available for collection at the works or warehouse, deliver it ourselves or hand it over to a carrier.
11.3. The business customer shall insure appropriately against this risk. We undertake to take out transport insurance at the customer's expense upon written request. The customer approves any customary method of dispatch.

12. Default of acceptance

12.1. If the customer is in default of acceptance for more than two weeks (refusal of acceptance, default in advance performance or otherwise) and has, despite a reasonable grace period, failed to remedy the circumstances attributable to them which delay or prevent performance, we may, while the contract remains in force, dispose otherwise of the devices and materials specified for performance, provided that, if performance continues, we procure replacements within a period appropriate to the circumstances.
12.2. In the event of default of acceptance by the business customer, where we insist on performance of the contract we are also entitled to store the goods on our premises, for which we are entitled to a storage fee of 0.5 % of the invoice amount per calendar day. In relation to consumers, we are entitled to charge the storage costs actually incurred and necessary.
12.3. This does not affect our right to call due the fee for services rendered and to withdraw from the contract after a reasonable grace period.
12.4. Assertion of greater damage is permissible. In relation to consumers, this right only exists where individually negotiated.

13. Retention of title

13.1. Goods delivered, installed or otherwise handed over by us remain our property until payment has been made in full. The same applies to all other associated costs and charges.
13.2. Resale is only permitted if we were notified of it in good time in advance, stating the name and address of the purchaser, and we consent to the sale.
13.3. If we consent, the business customer's purchase price claim is hereby assigned to us. We are entitled to notify the third-party debtor of this assignment at any time.
13.4. If the customer is in default of payment, we are entitled, after setting a reasonable grace period, to demand the return of goods subject to retention of title. In relation to consumers, we may only exercise this right where at least one outstanding payment by the consumer has been due for at least six weeks and we have unsuccessfully sent a reminder threatening this legal consequence and setting a grace period of at least two weeks.
13.5. In the event of the opening of insolvency proceedings over the customer's assets, or the seizure of goods subject to retention of title, as well as other third-party access, the customer must inform us without delay and notify the third party of our title.
13.6. We are entitled, in order to enforce our retention of title, to enter the location of the goods, insofar as this is reasonable for the customer and after appropriate prior notice, and to collect the goods at the customer's expense even without the customer's consent, even if the customer is only partially in default of payment.
13.7. In the event of the customer's default in payment, we are entitled to assert our rights arising from the retention of title. The exercise of the retention of title only constitutes withdrawal from the contract if we expressly declare this.
13.8. All costs necessary for appropriate legal enforcement are borne by the customer.
13.9. We may realise goods taken back under retention of title by private sale on the best possible terms in relation to business customers.
13.10. Until all our claims have been paid in full, the item supplied/purchased may not be pledged, transferred by way of security or otherwise encumbered with third-party rights. In the event of seizure or other recourse, the customer is obliged to point out our title and to notify us without delay.
13.11. The risk for goods subject to retention of title, in particular the risk of destruction, loss or deterioration, is borne by the customer.

14. Third-party industrial property rights

14.1. If the customer supplies intellectual creations or documents and third-party protective rights are asserted in respect of such creations, we are entitled to suspend production of the item to be delivered at the customer's risk until the third-party rights have been clarified, and to claim reimbursement of the necessary and appropriate costs incurred by us, unless the unfoundedness of the claims is obvious.
14.2. The customer shall indemnify and hold us harmless in this respect.
14.3. We may likewise demand reimbursement from the customer of the necessary and useful costs incurred by us.
14.4. We are entitled to demand reasonable advances from business customers for any litigation costs.

15. Our intellectual property

15.1. Plans, sketches, cost estimates and other documents provided by us or created through our contribution remain our intellectual property.
15.2. Use of such documents beyond their intended purpose, in particular disclosure, reproduction, publication and making available, including copying in part, requires our express consent.
15.3. The customer further undertakes to keep confidential from third parties any knowledge obtained from the business relationship.

16. Warranty

16.1. The statutory warranty provisions apply unless otherwise specified below.
16.2. In relation to business customers, warranty is expressly excluded to the extent permitted by law. This also applies to the purchase of used goods.
16.3. Consumers are subject to the statutory provisions of warranty and consumer protection law in force at the time of purchase (in particular ABGB, KSchG and VGG). For used goods, the warranty period in relation to consumers is one year, provided this has been individually negotiated.
16.4. In the absence of a differing agreement (e.g. formal acceptance), the time of handover is the time of completion, at the latest when the customer has taken the service into their control or has refused acceptance without giving reasons. For deliveries of goods, the time of actual handover is decisive.
16.5. If joint handover is envisaged and the customer fails to attend the handover date notified to them, acceptance is deemed to have taken place on that day.
16.6. Remedying a defect alleged by the customer does not constitute an acknowledgement of that alleged defect.
16.7. The business customer must allow us at least two attempts to remedy defects.
16.8. We may avert a request for rescission by repair or reasonable price reduction, provided the defect is not material and irremediable.
16.9. If the customer's allegations of defects are unfounded, the customer is obliged to reimburse us for expenses incurred in establishing the absence of defects or in remedying faults, provided the customer is at fault.
16.10. The business customer must always prove that the defect was already present at the time of handover.
16.11. The presumption of defectiveness under section 924 ABGB does not apply in relation to business customers.
16.12. Defects in the delivered item which the business customer has identified or should have identified by inspection in the ordinary course of business after delivery must be notified to us in writing without delay, at the latest 3 days after handover.
16.13. The customer must immediately cease any use or processing of the defective item where this threatens further damage or hinders or prevents investigation of the cause, unless this is unreasonable.
16.14. If a notice of defects is not given in good time, the goods are deemed approved. The business customer loses the right to assert warranty claims, claims for damages on account of the defect itself, and claims based on error as to the absence of defects in the delivered item.
16.15. The defective delivery or samples of it must – where economically reasonable – be returned to us by the business customer. Transport and travel costs arising in connection with the remedying of defects are borne by the business customer.
16.16. The customer has a duty to enable us to establish the defect without delay.
16.17. Warranty is excluded if the customer's technical installations, such as supply lines, cabling and the like, are not in technically perfect and operational condition or are not compatible with the items delivered, insofar as this circumstance is causal for the defect.
16.18. It does not constitute a defect if the work is not fully suitable for the agreed use where this is based exclusively on actual conditions differing from the information available to us at the time of performance because the customer failed to comply with their duties to cooperate under point 7.
16.19. There is no defect where faults occur in the delivered goods due to improper use or use contrary to their intended purpose. In particular, the manufacturer's instructions must be observed for proper and intended use.
16.20. Warranty claims of the business customer lapse if the customer or unauthorised third parties carry out interventions, repairs or attempted repairs on the goods. In relation to consumers this applies only insofar as the intervention is causal for the defect.
16.21. The right of recourse under section 933b ABGB against us is excluded.

17. Liability

17.1. For breach of contractual or pre-contractual duties, in particular on account of impossibility, default, etc., we are liable for financial loss only in cases of intent or gross negligence. In transactions which are not consumer transactions, the burden of proving gross negligence lies with the injured party. Liability for personal injury remains unaffected.
17.2. In relation to business customers, liability is limited in amount to the maximum liability sum of any liability insurance taken out by us or, in the absence of such insurance, to the net order value.
17.3. This limitation also applies to damage to an item which we have taken over for processing. In relation to consumers, however, this only applies where individually negotiated.
17.4. Claims for damages by business customers must be asserted in court within two years, failing which they lapse.
17.5. The exclusion of liability also covers claims against our employees, representatives and vicarious agents on account of damage caused by them to the customer without reference to a contract of their own with the customer.
17.6. Our liability is excluded for damage caused by improper handling or storage, excessive strain, failure to follow operating and installation instructions, faulty assembly, commissioning, servicing or maintenance by the customer or third parties not authorised by us, or natural wear and tear, provided that such event was causal for the damage. Liability is likewise excluded for the omission of necessary maintenance, unless we have contractually assumed the duty to maintain.
17.7. If and insofar as the customer can claim insurance benefits for damage for which we are liable under their own damage insurance or insurance taken out in their favour (e.g. liability, comprehensive, transport, fire, business interruption and other insurance), the business customer undertakes to claim under that insurance, and our liability is limited to the disadvantages arising for the customer from claiming under that insurance (e.g. higher insurance premium).
17.8. In relation to business customers we accept no liability for indirect damage or lost profit. Claims for recourse going beyond the provisions of the Product Liability Act are excluded against us.

18. Change of address

18.1. The customer is obliged to notify changes of their residential or business address without delay for as long as the underlying transaction has not been fully performed by both parties. If the customer fails to give such notice, declarations are deemed to have reached them even if sent to the last address notified.

19. Laesio enormis

19.1. Business customers are not entitled to challenge the contract on grounds of laesio enormis under section 934 ABGB.

20. Right of retention

20.1. Business customers have no right of retention.

21. VAT on photovoltaic systems in Austria

21.1. The temporary zero VAT rate for the supply and installation of photovoltaic systems under section 28 para. 62 of the Austrian VAT Act 1994 has expired and no longer applies to supplies and installations in Austria. All supplies and services are therefore subject to the statutory standard rate, currently 20 %.

22. Zero VAT rate for supplies to Germany

22.1. Since 1 January 2023, certain supplies, intra-Community acquisitions, imports and installations of photovoltaic systems in Germany have been subject to a VAT rate of 0 % under section 12 para. 3 of the German VAT Act (UStG). The zero rate applies exclusively where all statutory requirements are met.
22.2. In particular, the installed gross capacity of the photovoltaic system must not exceed 30 kW (peak), the system must be operated on or near private dwellings, apartments or public buildings used for activities serving the common good, and the system must be duly registered in the market master data register (Marktstammdatenregister) of the German Federal Network Agency.
22.3. The customer expressly undertakes to check and ensure compliance with all statutory requirements independently, to submit all necessary evidence (e.g. confirmation of installed capacity, use of the building, extract from the market master data register) unprompted or upon request by SOLARVIC PLUS GmbH, and to provide all information completely, correctly and on time.
22.4. If it is subsequently established that one or more of the requirements for applying the zero rate in Germany were not met, or that incomplete or incorrect information was provided, SOLARVIC PLUS GmbH is entitled to charge the statutory VAT of currently 19 % retrospectively.
22.5. In such a case the customer is obliged to reimburse SOLARVIC PLUS GmbH in full, without delay and without deduction, for the VAT subsequently due as well as all associated expenses (e.g. levies, default interest, administrative fines, external advisory costs).

23. Delivery and shipping costs

23.1. The amount of the shipping costs is determined by the shipping cost information shown in the online shop for the respective product or during checkout, and is to be borne by the customer unless free shipping is expressly shown.
23.2. For goods which by their nature cannot be sent by normal post (freight goods, e.g. photovoltaic modules, inverters, storage systems, heat pumps), delivery is made kerbside. Unloading, carrying and moving the goods to the place of use must be arranged by the customer unless expressly agreed otherwise.
23.3. Unsuccessful delivery attempts for which the customer is responsible, and any re-deliveries required as a result, must be paid for by the customer.

24. Right of withdrawal for consumers

24.1. Consumers within the meaning of section 1 KSchG have a fourteen-day right of withdrawal in the case of distance contracts, in accordance with the Austrian Distance and Off-Premises Transactions Act (FAGG). The full withdrawal policy including information on periods, consequences and exclusions, as well as the model withdrawal form pursuant to Annex I Part B FAGG, can be found at: https://solarvic.at/en/policies/refund-policy
24.2. Withdrawal may be declared in any form (e.g. by post or e-mail) or via our online withdrawal function: https://solarvic.at/en/pages/vertrag-widerrufen. If the online withdrawal function is used, the consumer receives confirmation of receipt including date and time on a durable medium without delay.
24.3. In the event of withdrawal we will refund all payments received, including delivery costs (with the exception of supplementary costs resulting from the consumer choosing a type of delivery other than the least expensive standard delivery offered by us), within fourteen days of receipt of the declaration of withdrawal (section 14 FAGG). We may withhold the refund until we have received the goods back or the consumer has provided evidence of return.
24.4. The consumer bears the direct cost of returning the goods (section 15 para. 2 FAGG). For goods which cannot be returned by normal post (in particular freight goods), these costs are estimated at a maximum of approximately EUR 300 per item.
24.5. The right of withdrawal is available exclusively to consumers. Business customers have no right of withdrawal or return (see point 25).

25. Cancellation and returns for business customers (B2B)

25.1. Business customers have no statutory right of withdrawal, cancellation or return. As a matter of principle, goods are not taken back from business customers.
25.2. If in an individual case we expressly agree in writing, as a gesture of goodwill, to a cancellation or return, or if the business customer cancels the order after the goods have already been dispatched or made available for collection, we are entitled to charge a cancellation fee of 20 % of the gross order value of the goods concerned. We reserve the right to assert further damages.
25.3. A return approved by us must be made carriage paid to the address notified by us, at the customer's cost and risk. The goods must be unused, undamaged and in their original packaging. Outbound and return shipping costs already incurred are not refunded and are borne by the customer.
25.4. Excluded from any return are goods manufactured, assembled, cut to size or ordered specifically to the customer's specifications (special orders), as well as goods which have already been mounted, installed or put into operation.

26. Data protection

26.1. We process the personal data provided by the customer in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG) for the purpose of performing the contract and providing customer support.
26.2. Further information on the processing of personal data and on the customer's rights can be found in our privacy policy: https://solarvic.at/en/policies/privacy-policy

27. Severability clause

27.1. Should individual provisions of these terms and conditions be or become invalid, unenforceable or incomplete, this does not affect the validity of the remaining provisions. In relation to business customers, the parties undertake to agree a valid and enforceable provision in place of the invalid, unenforceable or incomplete provision which comes closest in economic terms to the meaning and purpose of the original provision.

28. Place of jurisdiction

28.1. For all disputes arising from or in connection with this contract, the exclusive jurisdiction of the court with subject-matter competence at the registered office of SOLARVIC PLUS GmbH, Leopold-Böhm-Strasse 5/434, 1030 Vienna, is agreed. This does not apply in relation to consumers.

29. Applicable law

29.1. Austrian law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law. In relation to consumers habitually resident in another state, mandatory consumer protection provisions of that state remain unaffected.

30. Final provisions

30.1. Amendments and additions to these GTC and to the contract require written form in relation to business customers. This also applies to any waiver of the written form requirement.
30.2. The place of performance for all obligations under this contract is the registered office of SOLARVIC PLUS GmbH, Leopold-Böhm-Strasse 5/434, 1030 Vienna.
30.3. By concluding the contract, the customer declares that they have read, understood and accepted these GTC in full.