Shipping policy
Shipping and delivery
Last updated: 17 August 2026
1. Delivery area
We deliver within Austria and to Germany. Deliveries to other countries are only possible by prior individual arrangement – please contact us by e-mail at info@solarvic.at or via our contact form.
2. Shipping costs
Shipping costs are shown on the respective product page as well as in the cart and during checkout, and are binding before you place your order. For orders of EUR 5,000 or more we ship free of charge within Austria.
For a quick estimate, please use the shipping cost estimator in the cart:
Shipping costs depend on the size, weight and shipping method of the items ordered. Bulky and heavy goods (e.g. photovoltaic modules, inverters, storage systems, heat pumps, long mounting rails) are delivered by freight forwarder – the applicable costs are shown on the respective product page.
3. Freight delivery
Freight goods are delivered kerbside. This means delivery is made to the nearest point at the delivery address that can be reached by truck. Unloading, carrying and moving the goods to the place of use must be organised by the customer. As a rule, the freight forwarder will contact you in advance to arrange a delivery date – please provide a phone number at which you can be reached during the day when ordering.
4. Delivery time
Unless a different delivery time is stated on the respective product page, we usually dispatch in-stock parcel goods on the next working day – delivery normally takes 1–2 working days. Freight goods are usually delivered within 5–10 working days from conclusion of the contract (in the case of prepayment, from receipt of payment). Information on delivery times is non-binding unless a binding delivery date has been expressly confirmed in writing. For items not in stock or procured to order, we will inform you of the expected delivery time.
5. Partial deliveries
Partial deliveries for objectively justified reasons (e.g. differing availability of items) are permitted. No additional shipping costs arise for you as a result.
6. Transport damage
Where possible, please inspect the goods for externally visible transport damage on delivery and have any visible damage confirmed by the carrier on the delivery or freight note. Please report transport damage promptly by e-mail to info@solarvic.at or via our contact form, ideally with photos of the packaging and the goods. For consumers: failure to make such a report does not affect your statutory warranty rights, but it helps us to assert claims against the carrier. The passing of risk is governed by our Terms and Conditions (section 7b of the Austrian Consumer Protection Act, KSchG, for consumers).
7. Withdrawal and returns
Information on the right of withdrawal for consumers and on return shipping costs can be found in our withdrawal policy. Withdraw online: https://solarvic.at/en/pages/vertrag-widerrufen